F.A.Q's


How long should I allow the Bamboo Floors to acclimate prior to installation?
What are acceptable temperture and humidity levels for proper installation?
What is the acceptable difference in moisture content between the Bamboo Floor and the Sub-Floor?
Who is responsible for the inspection of the Bamboo Floor prior to installation?
What should I be looking for when I inspect the Sub-Floor?
What kind of tools will I need to perform a Nail Down Installation?
How do I care for my Bamboo Floor after it has been properly installed?
How do I nail down a Bamboo Floor?
What kind of warranty comes with my Warner Bamboo Floor?
What should I do if I am having a problem with my Warner Bamboo Floors?


Question: How long should I allow the Bamboo Floors to acclimate prior to installation?
Answer: Acclimation of bamboo flooring on the job site: required, especially for the application in dry climate. A two to four day time frame for the job-site acclimation is recommended. The on-site acclimation required for a radiant heat system floor is two to three weeks.




Question: What are acceptable temperture and humidity levels for proper installation?
Answer: Temperature and humidity levels at the job site: set to normal living conditions as least for 7 days before the bamboo flooring installation and must be maintained at those levels after installation.




Question: What is the acceptable difference in moisture content between the Bamboo Floor and the Sub-Floor?
Answer: Difference in moisture content between the bamboo flooring and the sub-floor: within 2%. For instance, if the bamboo flooring is at 7% moisture content, the moisture content of the sub-floor must be between 5% and 9%. Remember, acclimation of the bamboo flooring on the job site is our customer's full responsibility for any unpleasant shrinkage or expansion of the bamboo planks. Also, remember that the bamboo flooring is a natural product




Question: Who is responsible for the inspection of the Bamboo Floor prior to installation?
Answer: Inspection of all purchased bamboo's flooring: done by the Installer prior to the installation. Do not install any material that has defects in quality, such as: color, finish, and/or structure, and notify Warner Bamboo & Wood Floors immediately. Responsibilities of the owner, builder, contractor, or installer: ensure that the job site environment, including the sub floor and its surface, meets all applicable standards before installing bamboo flooring




Question: What should I be looking for when I inspect the Sub-Floor?
Answer:
Wood Sub-Floor:
•Inspect sub floor and/or sub surface for any height variation greater than 1/16".
•Scrape, sand, plane, level, or shim any variations greater than 1/16".
•Ensure that the sub floor is structurally sound. Screw any areas that are loose or squeak. Replace any areas that are damaged or weak.

•Check the moisture content of the sub floor/sub surface with the appropriate test equipment to ensure that it meets industry standards.

•Sweep and clean the entire floor.
•A vapor barrier, such as 6-mil polyethylene film, must be placed in crawl spaces.
•A moisture barrier foam pad is necessary for any concerns that moisture underneath the sub floor may come up.


Concrete (Gypcrete) Slab:
•Inspect for any height variation greater than 1/16".
•Scrape and/or level any variations greater than 1/16".
•Sweep and clean the entire floor.
•Have all cracks and holes filled with a cemented-based patching material, and it must be tested for moisture. Calcium Chloride test method is recommended and flooring must not be installed if the vapor pressure exceeds 3 lbs. per 1000 sq. ft. in 24 hours. Concrete slab younger than 60 days are generally too wet for installing bamboo flooring.

•For nail down approach, 5/8" to 3/4" plywood is installed over the concrete or gypcrete slab with PL adhesive and nail. It is recommended to have at least 24 nails (4x6) distributed along edges and field of each piece of plywood.

•It is also recommended to lay moisture barrier underlayment on top of plywood prior to installing bamboo flooring. •For other considerations of health and a clean environment, the underlayment can act as a sound barrier, cushion, and/or absorber of toxic and/or obnoxious fumes, e.g., bamboo charcoal fabric.




Question: What kind of tools will I need to perform a Nail Down Installation?
Answer: Recommended Tools and Accessories for Installing Bamboo Flooring are as followed. Power Tools:
Miter saw w/ stand, Table saw, Circular saw, Fine cut saw, Toe kick saw, Jig saw, Air compressor, Cleat/staple nail gun, 16 gauge finish nail gun, 18 gauge brad nail gun, Carpet staple gun, Belt Sander, Shop Vacuum

Hand Tools:
Hammer, Mallet, Flat bar, Nail set, Tape measure, Speed square, Framing square, Razor Knife, Fine tooth file, Chalk Line, Chisel, Putty knife, Caulk gun, Earplugs, Safety Glasses, Extension cord, Air compressor hose, Strap clamps (for Floating and Glue Down Installations)

Accessories:
Underlayment: rosin paper (for nail down)
Foam Pad: by Shaw (Green; Grey; Blue) for moisture/sound barrier + cushion (for nail down and floating)
Adhesive: Sika Sealer Adhesive, Bostik's Best or Franklin's 811 Plus (glue down); Liquid Nails
Nails: 16 gauge Cleats or Staples, 16 gauge or 18 gauge finish nails





Question:How do I nail down a Bamboo Floor?
Answer: To Nail Down Installation Use rosin paper or foam pad under the bamboo flooring with cleat nails to hold the planks. Rosin paper is for the situation of no considerable moisture migrating from the substrate. Foam pad will provide cushion effect and it will also be used in the situation of considering the possible moisture migration from the substrate. Use the right length of cleat nails for the thickness of the sub-floor. No guarantee is applied to bamboo flooring installed over or onto particleboard (OSB is the exception). See details below. General Installation Tips

•Be sure to mix boards from several different boxes at a time to compensate for natural color variation and avoid a clustered look.
•Be attentive to stagger adjacent rows by a minimum of 6". Avoid staggering rows uniformly to avoid a stair step look.
•Allow a minimum of 1/4" expansion gap around all vertical obstructions.
•When face nailing a plank or accessories, always pre drill first.
•Allow a maximum of 1/8" expansion between the bamboo flooring and any other flooring material or other exposed finished surface (i.e. tile, sliding door, etc.)


Step-by-Step Installation:

Step 1: Door ways - Undercut door casing and jams to avoid difficult scribe cuts. Note: remember to include any moisture barrier in the trim-up height. This means that the bamboo flooring should be able to run under the door casing instead of cutting the flooring to go around it.


Step 2: Starter Row - Choose the longest most consistent possible wall that is perpendicular to the room to begin the first row, ideally running the planks perpendicular to the floor joists. Before you install any planks, stop and look at the room. Walk through the installation in your head and make sure that you are starting from the most appropriate wall. Make sure that you are not going to have problems later on in the installation.


Nail Down Installation:
•Using a chalk line, establish a straight line the width of one board away from your starting wall. Don't assume that the wall you are starting on is straight or perpendicular to the room.

•Begin from left to right gluing or face nailing the first row to the sub floor, tongue facing away from the wall. Use shims between the wall and the plank to keep each plank straight with your chalk line.

•After the first row is in place, straight and shimmed against the wall, blind nail through the top of the tongue at approximately a 45 degree angle using a 16 gauge finish nail gun, placing the nails 6" to 8" apart.

Step 3: Installing the floor :

Nail Down Installation:
•After the first row is in place, roll out the rosin paper underlayment or other moisture barrier as close as possible to the first row. If you are using anything thicker than rosin paper you will need to start it in the middle to outside edge of the second row to avoid any height difference at the joint.

•Use the finish nail gun to blind nail the second and third rows, ensuring that each new row is seated tightly against the previous row and that the ends of each board fit together tightly.

•After you have installed the first three rows, continue as previously described using a Power Cleat fastener, spacing the fasteners 10" to 12" apart with a minimum of two fasteners per plank.

Step 3: Installing the floor: Nail Down Installation

•After the first row is in place, roll out the rosin paper underlayment or other moisture barrier as close as possible to the first row. If you are using anything thicker than rosin paper you will need to start it in the middle to outside edge of the second row to avoid any height difference at the joint.

•Use the finish nail gun to blind nail the second and third rows, ensuring that each new row is seated tightly against the previous row and that the ends of each board fit together tightly.

•After you have installed the first three rows, continue as previously described using a Power Cleat fastener, spacing the fasteners 10" to 12" apart with a minimum of two fasteners per plank. Other

Bamboo Flooring Installation Tips:
•Use a fine file to take the sharp edge off of the cut end of a plank butting into a factory finish and on all exposed cut ends. Do not file miter joints. •Always glue any transition or free end that does not interlock with the tongue and groove to the sub floor to keep it from becoming dislodged later.

•When transitioning from bamboo to another flooring material, e.g. tile, keep height difference to a maximum of 1/8". Any transition over 1/8" should be beveled or filed down at a 45 degree angle. Anything over 1/4" will need some type of transition piece.




Question: How do I care for my Bamboo Floor after it has been properly installed?
Answer: After the bamboo floor is installed, the maintenance guide below must be closely followed for the floor to retain its beauty and to be covered under our Limited Warranty. For those who purchased for their clients, you must faithfully convey these important requirements to your customers (the end user). Bamboo Flooring (Horizontal, Vertical, and Strand Woven bamboo flooring): - Wood lying in direct sunlight will change color over time a natural change.

- Wood also changes color through oxidation, a change that cannot be prevented
- Shading the floor can minimize lightening.
- Near elimination of UV radiation will delay but not eliminate wood discoloration.
- Keep ambient temperature (55 - 85 F) and humidity (35 - 55%); Especially in an un-occupied building, house, or room.
- Place wood guards on feet or legs of furniture
- Vacuum / sweep with a soft bristle broom regularly
- Place mats at exterior entrances to trap dirt, sands, and gravels
- Moving furniture or area rugs periodically can equalize changes in color due to sunlight
- Remove spills promptly
- Keep pets' nails properly trimmed
- Avoid dramatic humidity and temperature changes
- Avoid sharp metal objects from scraping across the floor
- Avoid excessive pivot and point loads and unprotected heel tips
- For Strand Woven bamboo flooring, due to it's hardness more allowance is given for excessive point loads and unprotected heel tips.
- Avoid moisture migration problems, i.e., dishwasher, refrigerator, tub, and toilet leaks
- Mop with moist cloth and appropriate cleaner on a regular basis
- Avoid wax, oil, soap, or other household cleaners
- Always test cleaners on a scrap, and/or consult the cleaning product's specialist, before use on the floor.


* Quoted from the National Wood Flooring Association Technical Publication No. C200, page 12.
* Alpen Energy Group, LLC comments about fading on the webpage entitled UV Fading Protection (http://www.alpeninc.com/features/uv/index.html) from April, 25th, 2007.





Question: What kind of warranty comes with my Warner Bamboo Floor?
Answer: Lifetime Structural Warranty. Warner Bamboo is committed to providing premium quality bamboo flooring, offering a Lifetime structural warranty that its flooring planks (the "Flooring") will not delaminate, warp, cup or crown under the condition of following the required acclimation, installation and care instructions of the Bamboo Flooring Installation and Maintenance Guide.

Twenty-Five Year Finish Warranty. Warner Bamboo also warranties the surface finish on its pre-finished bamboo flooring from the date of sale for twenty-five (25) years in residential and three (3) years in commercial applications not to wear through to the flooring under normal wear and not to separate from the flooring as a result of a manufacturing defect. The surface finish warranty does not cover scratches, reduction in the shine of the finish, or damage induced from the underlayment. Warner Bamboo flooring accessories, e.g. nosing and reducer, are warranted for 4-year wear through for residential application and 1-year for commercial.




Question: What should I do if I am having a problem with my Warner Bamboo Floors?
Answer: A claim must be submitted in writing with the original proof of purchase to Warner Bamboo within thirty (30) days after discovering any nonconformity of the Flooring to this warranty. The notice must describe the location and nature of the nonconformity. You must give Warner Bamboo a reasonable opportunity to examine the claimed nonconformity within a reasonable time before undertaking any repairs, removal or replacement. Warner Bamboo reserves the right to remove a sample piece of any Flooring claimed to be nonconforming for testing purposes. Failure to comply with the requirements of this paragraph will void your Warranty Coverage. Send correspondence to the address below:




We want you to be happy with Warner Bamboo floor. If you are not, call us. We can answer your questions and, if necessary, begin processing a claim.

Warner Bamboo & Wood Floors
701 East Linden Avenue
Linden, NJ 07036
Phone 908-474-9666
Fax 908-523-9199